钢格栅板货物破损有很多原因。客户来索赔的时候，业务员先要迅速回复齿形钢格板客户，表达对于这个问题的重视。然后，问清楚，外包装是否破损了。如果钢格板外包装破损的话，让客户去联系货运公司索赔，如果有保险的话，同时联系保险公司。如果属于本公司的责任造成的货物破损，要迅速调研，并给客户一个合理的解释和赔偿方案。

Dear Tom,

Thanks a lot for reporting the damage to me. I will work immediately with our production department to investigate into it.

Meantime, will you please take a few pictures of the outer box, and the damaged products? Does the outside box break also? What do you think might cause this damage?

Best regards,

XXXX

包装破损，不属于本公司责任

Dear Tom,

Thanks a lot for your pictures and information. The outside box is damaged seriously, that causes the damage of products. Will you please contact the shipping company to claim? And did you cover the insurance for this order? If so, please also contact the insurance company to claim. 

Best regards,

XXXx

包装未破，属于本公司责任

Dear Tom,

Thanks a lot for your pictures and information. I have investigated into this with our production manager. The EPS sheet sounds not thick enough to give strong protection to the products. We have already worked out the improvement plan, thus to make sure that this will not happen again in your future orders. 

We sincerely apologize for the inconvenience brought you. And we would like to replace new ones in your next order.

Best regards,